Have You Experienced Problems with Your Solar Panel Installation?

Installing solar panels is often presented as a long-term investment that will reduce energy bills and increase property value. Unfortunately, many homeowners have discovered that the reality does not always match the promises made during the sales process.

If you believe you were misled, pressured into signing an agreement, or your solar panel system has been poorly installed, you may have grounds to make a complaint.

Our team can assess your circumstances and explain the options available to help resolve your dispute.

Common Reasons for Solar Panel Disputes

Solar panel complaints can arise for a number of reasons, including:

• Mis-sold finance agreements
• High-pressure sales tactics
• Promises of unrealistic energy savings
• Poor installation workmanship
• Roof leaks or structural damage following installation
• Faulty systems or systems that significantly underperform
• Missing certification or regulatory approvals
• Incorrect EPC assessments or inaccurate energy calculations

Every case is different, but where products or finance have been misrepresented, consumers may have legal rights to pursue a complaint.

Signs You May Have Been Misled

Many disputes begin with sales promises that later prove to be inaccurate or misleading.

Examples include:

• Being told the system would completely pay for itself.
• Promises that your electricity bills would be eliminated.
• Claims that the investment was guaranteed or risk-free.
• Affordability checks that were not carried out properly.
• Finance terms that were not fully explained before signing.
• Being assured your roof was suitable when later inspections revealed otherwise.

If any of these situations apply to you, it may be worth obtaining professional advice.

Who Can a Complaint Be Made Against?

Depending on the circumstances, a complaint may be made against:

• The solar panel installer
• The finance company
• Both the installer and the finance provider

In many cases, finance providers have responsibilities where they have funded the purchase, particularly if the sales process was unfair or misleading.

Documents That Can Help Support Your Case

The more information you can provide, the easier it is to assess your dispute. Useful documents include:

• Finance agreement
• Sales contract and quotation
• Invoices and receipts
• Warranty documentation
• MCS certificate
• Building Regulations certificate
• Emails, letters and text messages
• Photographs of the installation
• Electricity bills from before and after installation

Don't worry if you do not have every document. We can often advise on alternative ways of obtaining important information.

How We Can Help

We provide independent dispute support for consumers who believe they have been treated unfairly during the sale, finance or installation of solar panel systems.

Our service includes:

• Reviewing your documentation
• Assessing the circumstances surrounding your purchase
• Identifying potential issues with the sales process or finance agreement
• Preparing a structured complaint where appropriate
• Supporting you throughout the dispute process

Each case is assessed on its own facts, and we will explain your available options before any further action is taken.

Request a Free Initial Assessment

If you believe your solar panel installation or finance agreement was misrepresented, or you have experienced installation defects or financial loss, contact us for an initial assessment.

We'll review the information you provide and explain whether your dispute may have reasonable grounds to proceed.