Spray Foam Insulation Disputes

Have You Experienced Problems Following a Spray Foam Installation?

Spray foam insulation can cause serious issues when it is incorrectly installed, unsuitable for a property, or sold using misleading information. Many homeowners have reported difficulties after having spray foam installed, including problems selling their property, securing a mortgage, or discovering damage to their roof structure.

Our team helps homeowners understand their options, review their documentation, and identify whether they may have grounds to raise a complaint or pursue a claim.

Common Problems Linked to Spray Foam Insulation

Homeowners may experience a range of issues following a spray foam installation, including:

Mortgage and Property Issues

• Mortgage lenders refusing new mortgages or remortgage applications.
• Difficulty selling a property due to concerns raised by lenders or surveyors.
• Reduced property value linked to spray foam installation.

Roof and Structural Concerns

• Roof timber damage caused by trapped moisture or condensation.
• Increased risk of damp, mould, or ventilation problems.
• Concerns regarding the long-term impact on the roof structure.

Installation and Workmanship Problems

• Poor installation standards.
• Incorrect application of spray foam insulation.
• Lack of suitable ventilation or preparation before installation.
• Installation carried out without proper consideration of the property.

Sales and Finance Concerns

• Misleading claims about energy savings, performance, approvals, or suitability.
• High-pressure sales tactics or aggressive selling methods.
• Finance agreements linked to unsuitable or poorly explained installations.

What Evidence Should You Collect?

To assess a potential spray foam dispute, it is important to gather as much information as possible.

Useful documents include:

• Installation agreements or contracts.
• Finance agreements, credit agreements, or loan documents.
• Invoices and payment receipts.
• Guarantees or warranties provided.
• Photographs of the loft space, roof timbers, and insulation.
• Mortgage refusal letters or lender correspondence.
• Independent survey reports.
• Emails, text messages, brochures, advertisements, or sales materials.

The more evidence available, the easier it is to understand what happened and identify possible concerns.

Possible Grounds for Complaint

Depending on the circumstances, complaints may relate to:

Misrepresentation or Misleading Information

Where customers were provided with inaccurate information about:

• Expected energy savings.
• Suitability of spray foam for their property.
• Mortgage or resale implications.
• Product approvals or guarantees.

Poor Workmanship or Installation Defects

Where the installation may have been:

• Incorrectly applied.
• Unsuitable for the building.
• Completed without appropriate preparation or ventilation.

Unsuitable Finance Arrangements

Where finance was arranged or recommended without properly explaining:

• The costs involved.
• The risks.
• Whether the installation was suitable.

Failure to Explain Important Consequences

Including a failure to explain potential impacts on:

• Mortgages.
• Property sales.
• Future buyers.
• Roof maintenance.

Pressure Selling Practices

Where homeowners experienced:

• Urgency tactics.
• Aggressive sales approaches.
• Limited opportunity to consider the decision.

Start Your Spray Foam Dispute Review

If you believe you have been affected by a spray foam insulation issue, you can provide details of your situation and supporting documents for review.

Understanding your position early can help identify the best way forward.